Shipping policy

Effective Date: Sep 13, 2024

Thank you for choosing Addiesdive. We are committed to providing you with a high-quality shopping experience. Below is our shipping policy designed to give you clear information and guidance:

1. Shipping Fees

The prices listed on our website include the product cost and standard registered mail shipping to most countries. However, these prices do not include customs duties, VAT, or any other additional fees. Specific charges will vary depending on the customs policies and tax rates of the destination country.

2. Shipping Methods

We use various logistics partners to ensure timely delivery of your orders. We typically use 4PX registered mail service due to its reliability. If you have specific shipping preferences (such as DHL, FedEx, or EMS), please contact our customer service team at service@addiesdive.com before placing your order, so we can arrange the shipping method accordingly.

3. Shipping Time

Estimated shipping times for different regions are as follows:

• United Kingdom: 5-7 business days
• European Union countries: 8-12 business days
• United States: 7-12 business days
• Other countries: 7-20 business days

These times are approximate and actual shipping may be delayed due to unforeseen factors such as weather or holidays. Once your product is shipped, we cannot change the delivery address.

4. Tracking Information

Once your order has been shipped, we will provide you with a tracking number and related information via email. You can use this information to track the status of your package online.

5. Customs, Taxes, and Duties

Prices on the website are listed in USD and do not include any import duties, customs fees, or VAT. These costs are usually payable by the recipient when the package arrives in the destination country. Since regulations vary by country, we recommend checking with local customs or tax authorities for detailed information on these fees before making a purchase.

6. Package Refusal

If a package is refused due to unpaid customs duties or taxes, the order fees will not be refunded. Please ensure you understand the customs regulations and tax requirements of your destination country to avoid such situations.

7. Contact Us

If you have any questions regarding shipping, customs, or other related issues, please feel free to contact our customer service team at service@addiesdive.com. We are here to assist you and provide support.

8. Disclaimer

Shipping times and fees are estimates and may be affected by uncontrollable factors. We are not responsible for any losses or additional costs resulting from shipping delays or customs issues.

Thank you for your support and understanding. We look forward to providing you with excellent service.